Client Consultation

Assessing Suitability, Safety & Setting Expectations

Objective:

To ensure every brow lamination treatment is safe, suitable, and tailored to the client’s needs by carrying out a thorough consultation and patch test.

Why Client Consultations Matter

• Protects client safety by identifying contraindications.
• Ensures your treatment is insurable and compliant.
• Helps manage client expectations and avoid dissatisfaction.
• Builds trust and professionalism from the first appointment.

What a Consultation Should Cover

1. Client Information

Collect essential details before treatment begins:

• Full name, contact details, and date of birth
• Emergency contact details
• Previous brow or beauty treatments
• Lifestyle factors (e.g., swimming, skincare routines, sun exposure) that may affect retention or results
  
  
  

2. Medical History & Contraindications

Ask about relevant health conditions or medications that may affect suitability:

• Pregnancy or breastfeeding
• Allergies or skin sensitivities
• Skin conditions (eczema, psoriasis, dermatitis)
• Eye infections or recent eye surgery
• Medications that affect skin healing/sensitivity (e.g., Roaccutane, steroids, strong acne treatments)
• Any other recent cosmetic procedures (botox, fillers, microblading, etc.)
  

⚠️ If contraindications are present, you may need to postpone, adjust the treatment, or request GP clearance.

3.Patch Testing

Patch testing is a critical safety step before any brow lamination treatment. It helps identify potential allergic reactions and ensures the client can safely proceed.

Key Points to Explain to Clients:

• Allergic reactions are an individual immune response, not a reflection of technician skill.
• Patch testing reduces the risk of a severe reaction but cannot guarantee one will never occur.
• Some ingredients in lamination systems and tints can cause reactions in sensitive individuals.
  
  

Why Patch Testing Matters:

• Identifies potential allergic reactions before products are applied to the brows.
• Allows informed decision-making about proceeding with treatment.
• Minimises the risk of irritation or, in rare cases, anaphylaxis.

4.Client Goals & Expectations (Including Style Selector)

Discuss what the client wants to achieve:

• Natural & tidy, fuller/fluffier, or sleek & defined?
• Combining lamination with tinting or shaping?
• What level of home maintenance are they prepared for?

Forms Used in Consultation

During the consultation, clients usually complete two forms:

• Consultation Form - gathers health history, previous treatments, lifestyle info, and identifies contraindications.
• Consent Form - confirms the client understands the treatment, potential risks, and agrees to proceed.
  
  

Both forms are equally important: consultation ensures suitability, while consent provides legal protection and informed agreement.

Final Takeaway

A thorough consultation: including medical history, patch testing, and completion of consultation and consent forms - is the foundation of a safe and successful brow lamination treatment. It protects you legally, ensures client suitability, and sets clear expectations, leading to higher satisfaction and long-term client trust.

📄 See attached: Sample Consultation & Consent Form (downloadable)