Troubleshooting Common Issues

Objective:

Learn how to recognise, prevent, and correct common problems during or after a brow lamination treatment. Knowing how to confidently troubleshoot builds your expertise and ensures client satisfaction and loyalty.

Common issues and how to fix them:

Before & After Photo Documentation

Encourage students and professionals to:

• Take before/after photos of any issue (with client consent)
• Document how the issue was corrected - useful for follow-ups or trainer advice
• Keep records in the client file for future appointments and adjustments
  

Common Mistakes & How to Correct Them

Common Mistakes:

• Leaving solutions on too long
• Applying lifting solution to the skin
• Not fully removing product between steps
• Skipping proper brushing
• Failing to patch test
  

Solutions in Action:

• Re-laminating small areas safely (if appropriate)
• Conditioning routines for over-processed brows
• Adjusting tint technique post-lamination
• Using adhesive for coarse or unruly brows
• Adapting process based on hair texture and client history

Confidence Through Communication

Even when something goes wrong:

• Stay calm and professional
• Reassure the client that you’re addressing it
• Give them realistic expectations for correction or healing
• Document the issue and your response in the client record

Final Tip

Troubleshooting isn’t failure, it’s part of your learning curve.

Mistakes are moments of growth that build confidence and skill. The best brow artists are the ones who know how to fix a problem, not just avoid one.